Privacy policy

Let’s talk about your privacy in our website

Your privacy is important to us. You’ve placed your trust in us by contacting us for your holidays, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers' interest and are transparent about the processing of your personal data.

This text describes how we use and process your personal data, hopefully provided in a readable and transparent manner so you can understand what it is all about. Furtherdown you are able to read a document in a more legal language, that explains in more detail our Privacy Policy and also tells you how to contact us, if you have questions about your personal data, which we’re more than happy to answer.

We might amend the Privacy Statement if it is needed. If you care about your privacy, visit this page regularly to know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you, we'll notify you of these changes before the new activities begin.

If you disagree with this Privacy Statement, you should discontinue using our accommodation service. If you agree with our Privacy Statement, then you’re all set to book your next stay. Let the good times roll!

What kind of personal data do we collect from you?

When you ask for a reservation in our studios there are certain pieces of information we ask for. This is pretty basic stuff – your name, your email. You may also decide to submit the ages of your children (no names), just for us to know how many beds you need in the studio.

We only use your personal data (name, email) to contact you (reply to your accommodation request) or inform you about our latest deals and special offers that we think would interest you-(if you have opted for our Newsletter). This communication we do from our business email (booking@villabiancastudios.gr), our Manager’s personal email (stellametaxa@gmail.com) or through MailChimp, which is an email service, compliant to GDPR Data protection rules. We don’t give your personal data to anyone else.

Why have this information?

We use the information collected about you for the following purposes:

• Studio Reservations: First and foremost, we use your personal data to complete and administer your online studio reservation
• Customer service: We are available 24 hours a day, 7 days a week, to help you with your reservation in our studios.
• Marketing activities: We use your information for specific marketing activities. Such us: using your contact information to send you Holiday wishes, news and offers from our studios. You can unsubscribe from this marketing communication quickly, easily and anytime – just click on the "Unsubscribe" link included in every Newsletter.
• Communicating With You: There may be other times when we get in touch with you, including by email, mail, phone or text message (viber, Facebook Messenger or What’s up) – which method we choose depends on the contact information you’ve previously shared with us, or from which platform you have found us first. We contact you before you arrive to give you extra details about your stay with us or ask you for clarifications (p.ex. bed needs). We might also send you other materials related to your reservation, like a map of Possidi and information that we feel could be useful to you in planning your trip or getting the best out of your stay.
• Legal purposes: Finally, in certain cases, we might need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the lawful payment of our service, or to comply with lawful requests from law enforcement.

PRIVACY STATEMENT

Effective Date: June 2018

This Privacy Statement applies to www.villabiancastudios.com and www.villabiancastudios.gr owned and operated by Villa Bianca Studios-Stella Metaxa-Armodorou.

This Privacy Statement describes how we collect and use the information, which may include personal data, you provide on our web site: www.villabiancastudios.com. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data. Time to time we may update our privacy policy so you are advised to check our privacy statement often in order to stay actually informed.

Villa Bianca Studios, strictly following the principles of personal data protection provided by relevant laws and international conventions, will not make any unlawful and unlicensed use of the information you have entered. Our company in no way reveals, publishes, sells, exchanges personal information and information you trust us. Exceptionally, your personal data may be disclosed by the company, subject always to the statutory procedure when required by a Public Authority, a court, etc. You may also, at any time, make any changes to the personal information you have given us limit or cancel the use of any of these items by completing the relevant online form.

DATA COLLECTION

The types of personal data that we collect include:

• Your Email address, that you provide us by subscribing in our Newsletter
• Your Name, Email, Number of children and children ages, Guest stay data, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services you request by writing the “Message” section in our Availability Form or Offer Request Form
• Data you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

When you use our website, we also collect information automatically through Google Analytics, some of which may be personal data. These include items such as language settings, IP address, location, device settings, device operating system, activity details, time of use, redirect URL, status report, user information.

You may always choose what personal data (if any) you wish to provide to us.

If you choose not to provide certain details, however, some of your transactions with us may be impacted.

PROCESSING PURPOSES – WHY WE COLLECT AND SHARE YOUR PERSONAL DATA

We use your personal data for the following purposes:

• Reservations: We use your personal data to complete and administer your online reservation request.
• Customer service: We use your personal data to provide customer service.
• Guest reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on our website.
• Marketing activities: We also use your data for marketing activities, as permitted by law.
• Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact data you share with us. There could be a number of reasons for this:
  • We may need to respond to and handle requests you have made.
  • If you have not finalized a reservation, we may email you a reminder to continue with your reservation.
  • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe that this additional service is useful to you and to us as we will be able to improve our website based on your feedback.
• Legal and compliance: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s) or to comply with lawful requests from law enforcement insofar as it is required by law.
• Security, fraud detection and prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud

Improving our services: Finally, we use personal data for analysis purposes. This is in the context of our pursuit of improving our services and user experience as well as improving the functionality and quality of our online travel services.

If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention

LEGAL BASES

We rely on the performance of a contract: The use of your data may be necessary to perform the contract that you have with us. For example, if you use our services to make an online reservation, we will use your data to carry out our obligation to complete and administer that reservation under the contract that we have with you.

We rely on its legitimate interests: We use your data for our legitimate interests, such as providing you with the best appropriate content for the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes. When using personal data to serve our legitimate interests, we will always balance your rights and interests in the protection of your information against our rights and interests.

We rely on your Consent: We may rely on your consent to use your personal information for some direct marketing purposes. You may withdraw your consent at any time by contacting us at the addresses at the end of this Privacy Policy.

Data Sharing

• Mailchimp: We may use your name and email address information, to contact you through the secure environment of Mailchimp, international email service, compliant to GDPR Data protection rules.
• Third-party service providers: We may use service providers to process your personal data strictly on our behalf. This processing would be for purposes as included in this Privacy Statement such as facilitating reservation payments (ex. Paypal money requests), sending out marketing material or for analytical support services. These service providers are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
• Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Data retention

We will retain your information, which may include personal data for as long as we deem it necessary to provide services to you, comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details included below.

Applicable security procedures to ensure personal data protection

In accordance with applicable data protection laws, we use reasonable procedures to prevent unauthorized access to and abuse of your personal information. We use appropriate business systems and procedures to protect and safeguard the personal data we have in our possession. We also apply security, technical and physical limitations to access and use personal data on our servers. Only authorized personnel are allowed to access personal data during their work.

The transfer of personal data as described in this Privacy Policy may involve the transfer of personal data abroad to countries whose data protection laws are not as complete as those of the European Union. Where required by European law, we will transfer personal data only to recipients offering an adequate level of data protection. In such cases, we will make the necessary contractual arrangements to ensure that your personal data is still protected in accordance with European standards. You can ask to see a copy of these terms using the following contact details.

YOUR CHOICES AND RIGHTS

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

• You can ask us for a copy of the personal data we hold about you;
• you can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;
• in certain situations, you can ask us to erase or block or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data;
• in certain situations, you can also ask us to send the personal data you have given us to a third party.

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of to your personal data by contacting booking@villabiancastudios.gr. We will handle your request in accordance with the applicable law.

If you have questions or concerns about our processing of your personal data, or if you wish to exercise any of the rights you have under this notice, you are welcome to contact us at: booking@villabiancastudios.gr. You may also contact your local data protection authority with questions and complaints.

WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?

Villa Bianca Studios, Stella Metaxa-Armodorou, Possidi, Halkidiki P.O: 63077. If you have any suggestion or comment about this privacy statement, please send an email to booking@villabiancastudios.gr